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Title
Text copied to clipboard!Dental Front Office Coordinator
Description
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We are looking for a Dental Front Office Coordinator to join our dental practice and serve as the first point of contact for our patients. In this role, you will be responsible for managing the front desk operations, scheduling appointments, handling patient inquiries, and ensuring a smooth workflow within the office. The ideal candidate is organized, detail-oriented, and possesses excellent communication and customer service skills. You will work closely with dentists, hygienists, and other staff to create a welcoming and efficient environment for both patients and team members. Key duties include verifying insurance, processing payments, maintaining patient records, and coordinating with clinical staff to optimize patient flow. You should be comfortable using dental practice management software and have a strong understanding of HIPAA regulations and patient confidentiality. The Dental Front Office Coordinator plays a vital role in the overall patient experience, ensuring that each visit is pleasant and stress-free. You will be expected to handle multiple tasks simultaneously, resolve scheduling conflicts, and address patient concerns with professionalism and empathy. This position requires a proactive approach to problem-solving and the ability to adapt to the dynamic needs of a busy dental office. Previous experience in a dental or medical office setting is highly preferred. If you are passionate about delivering exceptional service and contributing to a positive team environment, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Greet and check in patients upon arrival.
- Schedule and confirm patient appointments.
- Verify dental insurance and process claims.
- Handle patient inquiries via phone, email, and in person.
- Collect payments and manage billing processes.
- Maintain accurate patient records and documentation.
- Coordinate with dental staff to optimize patient flow.
- Ensure compliance with HIPAA and patient confidentiality.
- Manage office supplies and inventory.
- Resolve scheduling conflicts and patient concerns.
- Assist with new patient onboarding and registration.
Requirements
Text copied to clipboard!- High school diploma or equivalent required.
- Previous experience in a dental or medical office preferred.
- Proficiency with dental practice management software.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Knowledge of dental insurance and billing procedures.
- Attention to detail and accuracy.
- Ability to maintain patient confidentiality.
- Professional appearance and demeanor.
- Problem-solving skills and adaptability.
- Customer service experience is a plus.
Potential interview questions
Text copied to clipboard!- What experience do you have working in a dental or medical office?
- Are you familiar with dental practice management software?
- How do you handle difficult or upset patients?
- Can you describe your experience with insurance verification and billing?
- How do you prioritize tasks during busy periods?
- What steps do you take to ensure patient confidentiality?
- Are you comfortable handling multiple phone lines and inquiries?
- How do you resolve scheduling conflicts?
- What motivates you to work in a dental office environment?
- Do you have experience with HIPAA compliance?
